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Terms and Conditions

Definitions:

 

In these Terms and Conditions:

 

The "Company" means Sarah Coombes, trading as Peony Parties

The "Hirer" means the person signing the booking form for ‘hire of equipment’

The "Contract" means any contract for services by the Company to the Hirer

'We' means Peony Parties

"Us" means Peony Parties

"You" means you the Hirer Customer

 

 

1. Booking Information: 

 

1.1 Provisional bookings for parties booked more than 14 days in advance will be held for 48 hours, parties booked within 14 days of the party date will require immediate full payment. Party dates not confirmed within these times will be re-released.

 

1.2 A deposit of £50 (non-refundable) is required to confirm the booking in addition to a completed Booking Form. The remaining balance is due 7 days prior to the booking date. An additional security deposit of £50 will also be payable at this time. The security deposit is refundable once the equipment has been collected undamaged and fully tested (normally within 48 hours). In the unlikely event that any items are damaged replacement costs will be deducted.

 

1.3 Final balances are required no less than 7 days prior to the party. BACS payment preferred. Account details are provided on the invoice.

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1.4 The final numbers and choices must be confirmed at least 7 days prior to the date of the booking. Any booking reductions after this time will still be charged for at the previous rate, with no refunds due. 

 

1.5 The Hirer must disclose the property type and access to the venue at the time of booking. In the event that access is limited or difficult it is at The Company’s discretion whether the booking is accepted. In the event that access is difficult, and a second person is required to set up the party an additional fee will be charged. The Company will accept no liability or responsibility if we arrive and find that restricted or difficult access means your booking cannot go ahead. No refunds will be given if your booking cannot go ahead because of difficult access which has not been disclosed at the time of booking.

 

1.6 The Hirer is responsible for ensuring adequate indoor/outdoor space is available for the equipment to be set up and arranged.

 

  • The space required for one tent and mattress is 170 x 100 cms.

  • The breakfast trays are 52 x 29 cms and are usually placed in front of each bed if there is room however these can be placed elsewhere if preferred.

  • The bell tent is 5 metres in diameter and requires 7 x 7 metres of clear, flat grass.

  • The picnic table for 6 guests is 73 x 146cms and with seating requires a space of 175 x 186cms.

  • The picnic table for 8 guests is 73 x 220cms and with seating requires a spaces of 175 x 260cms.

 

1.7 The Company will not refund in full or in part the monies paid in the event that adequate space is not available to set up the equipment which the Hirer has confirmed on the Booking Form.

 

1.8 Hired equipment will be set up in one location only as agreed on arrival and will not be moved once unloaded.

 

1.9 The tents must not be located next to an open flame such as a candle, open fire, gas fire or any other source of flammable substance. All lights provided by the Company are battery operated and may be left on safely overnight for those who are nervous of the dark. Please do not smoke near the tents. 

 

1.10 The Hirer is responsible for providing the Company with all relevant medical/dietary information for all the children attending the party. The Company will take no responsibility for allergies (including skin, food, materials etc.) where we are not advised in advance of the condition. The Company is likewise not responsible at any point, for the welfare of the children at the parties, which remains the full responsibility of the hirer. 

 

1.11 The Hirer is responsible for ensuring the accuracy of the information given to the Company and to pass over such information in sufficient time for the Company to perform the contract safely and without risk, within 14 days of the event occurring, to avoid last minute disappointment. 

 

1.12 The Company reserves the right to make any changes to the services as is deemed reasonably necessary by the Company without notice to the Hirer. If the required service is less than originally requested the requisite refunds will be made to the Hirer. 

 

1.13 The Company shall use all reasonable endeavours to provide the services in accordance with the contract and shall perform the services with reasonable skill, care, and diligence and in accordance with all health and safety regulations in force at this time. 

 

1.14 All the equipment remains the property of the Company at all times.

 

1.15 No information included in the booking form will be disclosed to any third party. The Company shall process all data in accordance with the UK Data Protection Act 2018 and UK GDPR.

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1.16 It is not the intention of the Company to violate any copyright laws and all themes are only inspired by popular trends. 

 

 

2. Conduct and Supervision: 

 

2.1 It is the Hirer's responsibility to ensure that the children are supervised at all times. The Hirer should ensure that all parent/guardians are aware that the Company is not responsible for the care and safety of the children. 

 

2.2 The Hirer will be required to take responsibility for all children that have been left by their parent/guardian. 

 

2.3 The Hirer is responsible/ liable for any damage or injury occurring from or as a result of inappropriate use or misuse or reckless use of any of the Company equipment.

 

2.4 No face paints, nail polish, make up, chewing gum or art materials are allowed on or near the indoor teepees nor inside the bell tent. This includes, but is not limited to, felt tip pens, paints, chalks, crayons, glitter, colour stamps.

 

2.5 Nothing should be attached to the teepee or bell tent without prior permission by the Company. This includes, but is not limited to, sticky tape, duct tape, stickers, blutack, sticky pad or hooks.

 

2.6 Smoking is not permitted in the proximity of the Company equipment. If smoking is detected the Hirer shall forfeit the full security deposit and an additional cleaning charge will be incurred.

 

2.7 In the interest of health and hygiene, pets are not allowed access to the hire equipment. Any additional cleaning as a result of access to the equipment by pets may result in an additional charge.

 

2.8 The Hirer shall not use the equipment for any purpose other than that described in the Contract and shall not sub hire or use the equipment or allow the equipment to be used for any unlawful purpose or in any unlawful way, nor allow anyone onto the equipment wearing shoes, carrying sharp objects, key-rings, metal studded clothing or any other similar items which could cause damage to others or the equipment. The Hirer should not use the teepee tents, mattress, and any related hire equipment outside.

 

2.9 The Company will accept no liability or responsibility to the Hirer for any damages, costs, losses, claims, expenses, demands and proceedings including property of Hirer and their guests, or any consequential loss in these regards.

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3. Cancellations:

 

3.1 Cancellation (by the Hirer): 
In the unfortunate event the party is cancelled the following refund policy will be applied: 

 

Cancellation of a booking less than 7 clear days prior to the party date will receive no refund.

 

3.2 Cancellation (by the Company):
The Company reserves the right to cancel the booking at any time for any reason (The Company will try to give as much notice as possible). 

 

3.3 Upon any such cancellation the Company will refund to the Hirer any monies paid to the Company in respect of the booking, but the Company will not be liable to pay any compensation to the Hirer or any other person for any loss, damage or expenditure arising directly or indirectly from the cancellation. 

 

3.4 The Company reserves the right to terminate the booking without notice if there is a breach of these conditions. 

 

3.5 Force Majeure: Neither the Hirer nor the Company shall be liable for any failure or delay in performance of its obligations under the Contract arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including, without limitation, strikes, riots, work stoppages, accidents, epidemics, acts of war or terrorism, acts of civil or military authority, governmental actions, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunction of utility, transportation, computer (hardware or software) or telephone communication services.

 

 

4. Liability:

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4.1 Nothing in these terms shall limit or exclude the liability of the Company, which may not be limited or excluded by law, including without limitation liability for death or personal injury caused by the Company negligence or fraudulent misrepresentation. 

 

4.2 Subject to the above the Company shall have no liability (whether arising under contract, tort, or for breach of statutory duty or otherwise) to the extent that such liability would not have arisen but for the Hirer’s breach of the contract. 

 

4.3 Subject to the above clauses the Company aggregate liability for all claims in relation to the contract (whether arising under contract, tort, or for breach of statutory duty or otherwise) shall not exceed the price paid by the Hirer. 

 

4.4 This contract is governed and construed in accordance with English law and the parties irrevocably submit to the exclusive jurisdiction of the courts of England. 

 

4.5 It is the responsibility of the Hirer to inform guests accordingly of the above terms and conditions. 

 

4.6 The Company has suitable public liability insurance and takes the upmost care to ensure the safety of all party guests at all times. The Company teepee tents are independently tested and marked UKCA/CE in accordance with the Toy Safety Regulations UK 2011. The Company bell tent is Certified fireproof to BS 7837:1996 and CPAI-84.

 

4.7 We use high quality products and follow strict hygiene routines. 

 

4.8 Liability cannot be taken for reactions or injury sustained whilst attending a party or thereafter. 

 

4.9 All persons using the Company equipment do so at their own risk and it is the party hirer who is responsible / liable for any damage or injury occurring from or as a result of inappropriate use or misuse or reckless use. 

 

4.10 This information is given for the safety of all people attending a party hired from the Company and it is the sole responsibility of the Hirer to ensure that they are understood and adhered to by all party guests invited. 

 

4.11 Any inadvertent delay, omission, or error in complying with the terms and conditions of this Contract shall not be held to relieve either party hereto from any liability, which would attach to it hereunder if such delay, omission, or error had not been made, provided such delay, omission, or error is rectified upon discovery.

 

 

 

Updated 07.07.24

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